Ms Kasiara’s research experience has focused on the relation between Service Quality, Customer Satisfaction & Customer Loyalty and she has published her work in the European Sport Management Quarterly journal.
Ms Kasiara’s research experience has focused on the relation between Service Quality, Customer Satisfaction & Customer Loyalty and she has published her work in the European Sport Management Quarterly journal.
Alexandris, K., Dimitriadis, N. & Kasiara A. 2001. The behavioural consequences of perceived service quality: An exploratory study in the context of private fitness clubs in Greece. European Sport Management Quarterly journal 1, (4) 280-299.
